The decision to sell real estate assets constitutes
one of the most important financial decisions we make in our lifetime.
To reduce an already stressful experience and to work toward a rewarding
sale start the process with the best REALTOR to represent you in your sale.
Choosing the right individual Agent that truly understands your needs and
has the experience, resources and skills can ensure a successful real estate
selling experience. A little time spent researching agents prior
to listing your home can significantly lead to a smooth sale that nets
you the most money with the least amount of stress. How then do you
select the right REALTOR to represent you?
Your approach should begin as you would when looking
for the most suitable professional to help you with other services, such
as attorneys, doctors and other professionals. The best place to
find the right REALTOR who will be successful in selling your home traditionally
is to solicit personal recommendations from family members, friends and
fellow co-workers. In addition, a REALTOR should be happy to provide
references. Contact these references and inquire how satisfied were
these past clients with the agent’s professionalism and abilities as gauged
by his/her demeanor, industry knowledge, follow-up, available resources
and overall work ethic. At a minimum, did they do what they promised
in being your representative and more importantly, did they outperform
your expectations as a professional? This is important since REALTORS
are committed to you contractually and bound by a Code of Ethics that requires
loyalty, confidentiality and diligence on your behalf. This framework
should act to remind the agent to strive to represent his/her clients in
a way that enhances the reputation of the REALTOR organization as a whole.
In many ways, the agent is more important than the company representing
you. Although the company name may have gotten the agent to your
door, your ongoing relationship with that individual will be most important.
Remember to choose an agent who has an established
history of proactively selling properties, solid work ethic and who has
an excellent reputation in the community. These are agents who make
sales happen in their marketplace rather than placing a sign in the lawn
and waiting for activity. The best agents actively and creatively
participate in every element of the selling process and understand the
importance of being present for showings. At these points of contact,
good agents use their selling experience to promote the benefits of a particular
home, handle objections and foster the buyers’ psychological possession
of the property, thus solidifying the deal for the seller. Agents
who rely simply on lockboxes and sellers to show their own homes, are not
actively engaging in the selling process. Sellers should benefit
from their agent’s experience and skills. The best REALTORS understand
that tools such as ads, lockboxes and signs do not sell homes; people do.
They are experienced in applying techniques and tools that can best promote
your property by maximizing its exposure. They understand the importance
of aggressively marketing their listings by utilizing proven resources
such as the MLS, targeted newspaper and journal ads and Internet exposure.
This is important since today’s global market is producing buyers from
distant regions and countries.
Another consideration when selecting the right
REALTOR is determining how accessible that individual agent will be to
you and how responsive they are to your questions, concerns and need for
additional information. Will you be able to readily contact that
agent or will you always have to leave voice mails and wait long periods
for them to contact you? The best agents balance their use of technology
with personal attention to the individual specific needs of their clients.
A common mistake of many sellers is to list their
home with an agent who quotes a high asking price. Professional REALTORS
understand that the decision of pricing the home belongs to the seller;
but it is their duty to educate their client with data and market trends
that support a realistic initial listing price that corresponds with how
soon they want to move.
Ask if the agent is currently marketing other
properties similar to yours. Statistics show that only about 3% of
the potential buyers that call on a listing will ever buy that particular
property; 97% will buy something else. Therefore, an agent with an
inventory of similar listings can direct potential buyers to all suitable
properties as early as their first contact. The economies of scale
available to this agent benefit sellers by significantly increasing the
exposure of their property in a given marketplace.
It is expedient to choose an agent who is knowledgeable
of your specific area. From specializing in a given area, a seller
benefits from an agent’s established database of serious qualified buyers
continually looking for property in that specific area. The
percentage of his or her own listings that an agent sells reflects the
depth of that agent’s buyer database. The most important element
of selecting an agent is their success record. When you are interviewing
an agent for the sale of your property, you have the right to know just
how many listings they are currently marketing and the number of sales
he/she has consummated over the past year, 5 years, 10 years, 20 years.
Again, most of us would not seek a doctor who has little experience in
the type of medical attention we need. Similarly, you should not
choose a REALTOR who has little experience in handling the often-complex
real estate transaction in today’s dynamic market.
In many ways, the value-added proposition that
agents offer their clients in the sale of their home is directly correlated
with the unique characteristics of each agent. Therefore, asking
the right questions prior to listing your home will enable you to hire
an experienced, ethical and committed REALTOR with an excellent success
record. An agent who enjoys an exceptional sales record, reputation
and who has their “hand on the pulse of the market,” will benefit you with
“peace of mind” that their advice is not only accurate but in your best
interest. With that “right” REALTOR you’ll be on your way to a smooth,
stress-free and financially successful real estate transaction that you
deserve!
Important Questions to Ask when Interviewing
REALTORS
Sellers can learn more about an agent’s strengths
and weaknesses by asking the following questions:
1. How long have you been fulltime in the Real
Estate business? In which areas and types of properties do you specialize?
2. How many properties have you sold? Where?
When? Type?
3. How many properties are you currently marketing?
4. How knowledgeable are you of this area?
5. How available are you to be reached by me,
potential buyers and by other agents who may want to show and sell the
property? Are your phone numbers easily available to all, especially
for weekend and evening showings? Do you respond in a timely manner?
6. Do you possess tools necessary to succeed
in today’s evolving real estate industry: customer friendly Internet site,
computer software, cellular phone, fax machine, voice mail, email, digital
camera and equipment, etc.?
7. Do you have a centrally located office in
a highly visible location to attract walk-in business seeking property
in the area?
8. Do you receive continuous calls from buyers
looking for certain types of property?
9. Is your office affiliated with community organizations,
such as the Chamber of Commerce?
10. For maximum exposure, are you affiliated
with the Multiple Listing System (MLS) and a local / national association?
11. What will be done to market the property?
(Open Houses, Advertising, etc)
12. Will you be there personally when the property
is shown since you are the agent most familiar with its unique features?
13. To what value-added resources do you
have access to in order to facilitate an enjoyable and successful sale,
i.e. financing, resources for moving, school data, utilities, other professional
services?
14. Is your license in good standing with
New York State and the local Real Estate Trade Association?
About the Authors
Nicholas L. Mendola, is a Full-time Licensed
Real Estate Agent since 1967 and a Full-time Licensed Real Estate Broker
since 1973. Nick is the founder and owner of Edelweiss Properties
located in Canandaigua and Pittsford, New York.
Martin Mendola is a Licensed Real Estate
Agent since 1988 and a Full-time Licensed Real Estate Broker Associate
since 1990.
For more information, Call 716-394-0270 or visit
Nick & Marty at 270 So. Main Street Canandaigua, NY 14424.
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